F.A.Q. - ORDERING, PAYMENT, SHIPPING, WARRANTY etc...

Coronavirus / Covid 19

We are still open..!

All orders are still being shipped on time. Unfortunately some items are currently out of stock due to delays with supply as a result of Covid19. If there is an item which shows as out of stock that you are interested in purchasing please contact us.

F.A.Q. - Ordering, Payment, Shipping, Warranty etc..

Are you a genuine Australian business located in Australia?
Yes we are! We are located in Sydney. All of our stock is located in Sydney and all orders are shipped directly to you from our Sydney warehouse. Herb Vape Warehouse is a Registered Australian business. (A.B.N. 93 149 877 318)

What Payment methods do you accept?
We accept payment from Visa, MasterCard, American Express, PayPal & Bank direct deposit.

I have a discount code / coupon, how do I use it?
After you have added all the items you wish to purchase to your shopping cart proceed to the checkout. At the checkout enter your discount coupon code where it says “coupon”and click “Apply”. Your discount will then be applied to your order.

Who do I contact for warranty claims?
The manufacturer’s warranty provided with dry herb vaporizers varies between manufacturer. The length of the warranty period and what’s covered under warranty varies between different brands and models of vaporizer. Please check with the manufacturer for details of the warranty provided. Herb Vape Warehouse accepts no liability with regards to warranty claims. Please contact the manufacturer for any warranty claims. All of our items are genuine products sourced from Authorised distributors or direct from the manufacturer and all manufacturer’s warranties are valid. 

Where do we deliver to?
Our standard shipping rates are for delivery anywhere in Australia. If you require shipping to anywhere outside of Australia this can also be arranged. Please contact us for a postage quote if you require delivery outside of Australia before completing checkout and making a purchase. 

Can I pick up my order?
Unfortunately we do not offer pick up for any Herb vape Warehouse orders at this point in time. 

How much will it cost for delivery?
Delivery to anywhere in Australia for all orders over $99 is FREE. Orders under $99 will be charged a flat rate shipping fee for delivery anywhere in Australia. ($10 Standard shipping, $3.50 for small items such as filter screens etc)

Can I track shipping on my order?
All orders are shipped with Australia Post. All orders except small items valued under $20 will be provided with a tracking I.D. to track delivery. SMS or email shipping notifications will be provided where possible.

Where can I find my shipping tracking I.D. for my order?
Your shipping tracking I.D. will be emailed to you at the email address provided during checkout when your order has been shipped. The email will also contain a link to Auspost where you can track your delivery.

Where / how do I track my order during shipping?
We ship all orders with Australia Post.  You can check the delivery progress of your order at The AusPost website here: 

https://auspost.com.au/mypost/...

Will my order be shipped discreetly?
Yes..! All orders are shipped in discreet packaging with no branding or any indication of what’s inside the box or where it was sent from. No one will have any idea what’s in the package.

How long will my order take to arrive?
All orders shipped within Australia will be shipped Via Australia Post Express Post. Please allow 1-2 business days for delivery to most areas. Some areas including rural areas may take an extra day to arrive. Orders received before 2:00pm will be processed the same day. Orders received after 2:00pm will be processed the following day. If you order before 2:00pm, you may even receive your order the next day!

Where are our orders shipped from?
All of our items are in stock in Australia and are shipped directly to you from our Sydney warehouse. We do not drop ship. 

Are Dry Herb Vaporizers legal in Australia?
Yes! Dry herb vaporizers are perfectly legal in Australia. Buying, owning and using a dry herb vaporizer in Australia is 100% legal in Australia. If you choose to use medicinal dry herbs which are not legal in Australia, then it becomes illegal. You know what I mean.

In Australia, dry herb vaporizers are not classified in the same category as devices such as bongs and pipes etc (Which have restrictions in some parts of Australia). Dry herb vaporizers in Australia are classified in the same category as tobacco vaporizers. 

It is legal to buy, own and sell dry herb vaporizers in all states and territories in Australia (except in Western Australia where vaporizers are legal to buy and own, but not sell). The legality of using a dry herb vaporizer does of course depend on if the particular “dry herb” you are using is legal or not where you are. In most parts of Australia the “dry herb” you choose to use may not be legal. 

Buying, owning and using a dry herb vaporizer in Australia is 100% legal, it’s only illegal when used with illegal herbs... You criminals..!!

 

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